Refund Policy

Cancellations

If you wish to cancel your order, please contact us the soonest via info@flowersfreesia.ae
As long as your order has not been taken into production and dispatched we will be able to cancel the order and provide a refund where applicable.
Once the order is out for delivery but has not reached its destination we will aim to contact the driver to cancel the delivery. However, we will not be able to provide a refund of the product due to the vulnerability and quality of the fresh products used. 

Refund Policy

Freesia flowers may, depending on the circumstances, refund the price of the product or provide another solution such as resending the product or resending a different gift of the same value.
As we are working with fresh products it will be to our complete discretion what solution will be suitable and applicable.
When a refund, replacement, or other solution is granted we aim to have this resolved within 1 working day.
If you require any further clarification or have any question please feel free to contact us at info@flowersfreesia.ae